PHOTO: July 2019 Results
What a financial year that was! We started it with a fair degree of concern, being pounded by headlines predicting we would have a shocker. It would have been easy for us to lose our nerve and find excuses, just when our customers needed us to work hard and provide a cool head and offer thoughtful advice.
But by any metric it was a great year for the company. Sure, we traded less real estate, but we did nearly $41 billlion in sales, down only seven per cent on the prior year. The number of members who reached Elite and Chairman’s Elite sales was 279 in total, down only by six members overall and still very impressive. Our NPS was up strongly at 81 and property management figures were higher too. Our market share has never been stronger, growing to 11.55 per cent.
This has been our greatest continued group market share growth since the GFC. Standouts at zone level were Western Australia (+1.9%), New Zealand (+1.2%) and NSW Blue (0.8%).
These results were testament to the resilience and perseverance our our members. We could not have been prouder with the effort of our members to deliver for our customers in these more difficult markets. We now wipe the slate clean for the new financial year! Success isn’t guaranteed from our past scorecards. It doesn’t give us the right to make fewer phone calls, or do less for our customers. All we have is earned is the right to go again.
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