PHOTO: Staff are waiting in branches for customers who don’t arrive, a BNZ manager says. Photo: RNZ / Nate McKinnon
Chief customer officer Paul Carter said about three-quarters of its customers bank online or over the phone and the physical branches simply did not attract customers anymore.
“The majority of our customers are banking online and our talented bankers are often waiting in empty branches for customers who simply do not arrive.”
He said the company would help affected staff find new jobs.
“We have great bankers in our branches and we will be working with them all to find new job opportunities at BNZ, irrespective of where they are based.”
Branches to close on 24 December, 2020 (8 branches):
- Courtenay Place
- Greerton
- Manurewa
- Mosgiel
- Mount Maunganui
- Pakuranga
- Papatoetoe
- Petone
Branches closing between February – March 2021 (14 branches)
- Cromwell
- Geraldine
- Huntly
- Katikati
- Ohakune
- Opotiki
- Orewa
- Otorohanga
- St Heliers
- Taihape
- Waiheke
- Waimate
- Wairoa
- Westport
Branches closing between April – June 2021 (16 branches)
- Akaroa
- Balclutha
- Coromandel
- Dannevirke
- Hanmer Springs
- Kaikohe
- Methven
- Reefton
- Stratford
- Takaka
- Taumarunui
- Te Aroha
- Waihi
- Waipukurau
- Whangamata
- Winton
READ MORE VIA RNZ
