Real Estate Agents

PHOTO: NZ real estate agents. FILE

SOURCE: REA

The Annual Report highlighted increased activity in all areas of REA’s regulatory work with the real estate sector, including:

  • 2,597 new licences issued (up 54% from 1,687 in 2020/21)
  • 22,603 phone calls received by REA (up 5% from 21,510)
  • 1,664 complaint enquiries received (up 38% from 1,204)

  • 320 formal complaints received (up 13% from 284)

  • 105 Complaints Assessment Committee decisions issued
  • 182 complaints through the early resolution process resolved

REA Chief Executive Belinda Moffat said REA was not surprised that complaint numbers rose in 2020/21 given the heightened activity and pressure in the market, and a greater awareness of REA’s role as industry regulator.

 

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