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It’s been nine months since Cairns real estate agent Stuart Carr’s life was turned upside down.
It all started with an ominous email from Meta’s Facebook in May last year. Someone had attempted to log in to his account from Oregon in the United States.
Worried, Mr Carr tried all the steps Facebook suggested. He followed the links to reset his password, with no luck.
He even sent Facebook a copy of his driver’s licence and other ID to prove who he was, again to no avail.
“Everything I did, I would think I was getting somewhere, but I ended up hitting a brick wall,” Mr Carr said.
After two days Facebook decided Mr Carr’s account was compromised and deleted it.
But not before the hackers had gone on a massive spending spree with his credit card details.
Over 48 hours, the hackers racked up $3150 worth of charges – all spent on Facebook ads.
The money was eventually refunded through his bank, but Mr Carr was infuriated that Facebook’s security processes did nothing to stop the suspicious transactions.
“Facebook ads have to be approved before they go live so why didn’t the alarm bells go off at Facebook when, in a short amount of time, my account had the email and phone number changed from an IP address somewhere in the United States and then thousands racked up in ads,” Mr Carr said.
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